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Frequently Asked Questions




Is Closet Oracle affiliated with Poshmark?


No, Closet Oracle is not affiliated with Poshmark.


How do I log in to Closet Oracle?


The only way to log in to Closet Oracle is through our website at closetoracle.com


Can I log into Closet Oracle on my mobile device?


Yes, you can. But you will not be able to use the Closet Oracle’s automation features on your mobile device.

On the mobile device, you can access information about your Closet Oracle account information.

Closet Oracle was designed to be used on a Desktop.

To use the automation features, you must first log in through our website at closetoracle.com on your desktop computer and then navigate to your Poshmark account.


If I log out of Closet Oracle on my mobile device, does that mean I would be logged out on my desktop too?


Yes, you will be logged out on all devices once you have logged out.


Do I need to log in before using the features?


Yes, you need to log in and have a valid paid subscription in order to use Closet Oracle’s features.


What should I do after logging in?


You can use the 'Go to Poshmark' button to go directly to the Poshmark website from your dashboard.

You should then see the Closet Oracle menu pop up on the bottom right of the page once you are on the Poshmark site.

If you do not see the menu, try refreshing the page first.

Once you see the menu, you can start using Closet Oracle’s features.

Please note: for both free and premium users, you will be automatically logged out of the extension after 3 consecutive days without logging out.


Where can I learn more about using Closet Oracle?


You can visit our Youtube channel and we recommend reading our documentation before using Closet Oracle.


I cannot install the extension, what should I do?


You cannot install the extension in your Chrome browser if you are in incognito mode. Launch your Chrome browser without incognito mode to install Closet Oracle’s extension.


Are all the features mentioned included in all the subscription plans?


Yes, all features stated in our documentation are included.

If you go for the longer subscription plan like the 1 year premium plan, you can save up to 30%.


Is there a trial plan for Closet Oracle?


Yes, there is a trial period of 3 days for all our premium plans.


Is the payment process secure?


Yes, all our credit card processing is handled by Stripe. We use the Checkout Form which is hosted by Stripe themselves. Closet Oracle does not store your credit card details in any database. Each time you make a payment you will need to enter your credit card details again. For more information about Stripe, please visit https://stripe.com/guides/introduction-to-online-payments


What information do you store?


We store the minimum amount of data about you so that we can identify you as one of our customers or a member of our platform. For example, we store your email address from your gmail account. We also store payment information related to your online transactions with Closet Oracle through Stripe so that we know whether you are a paying member or not or when your subscription plan is about to expire.


What happens after my credit card payment?


If you have successfully paid for one of our subscription plans through Stripe, you will be redirected to your profile page on our website. You will then be able to see a button “Poshmark” click this button. You will be taken to Poshmark’s website. Log in to your Poshmark account and you will be able to start using Closet Oracle’s automation tools.


How do I use your automation tools?


You will see a small menu pop up on the bottom right corner once you have logged in to your Poshmark account. All the automation features are on the small menu.


What happens when my subscription ends?


You will no longer be able to use Closet Oracle premium features. To start a new subscription, just log in to your Closet Oracle account and choose a subscription plan again. If you do not want to enter your credit card details every month, then you can choose our yearly plan for $15 per month.


How do I stop my subscription?


You will not have to do anything. Why? Because we do not automatically deduct your credit card at the end of your subscription period.


Why do I see a popup alert message every time I am about to share items at Superwoman speed?


Good question! You will be sharing at the fastest speed so that you can prepare for a higher likelihood of a Captcha popping up so we just wanted to make sure that you intended to share at this speed.


Can I share everything in my closet?


Yes, you can share everything in your closet by not using any keywords (see custom sharing) and auto sharing will start sharing everything up to a maximum of 4,000 items per session.


How do I only share the items that are available in my closet i.e. I do not want to share any of my items that are already sold?


On your closet page, on the left-hand side there is a column for filtering items. For example you can filter to see all items, all the available items only or all the sold items only. Check the box next to 'Available' before you start automating.

Once you have done that, only the items that are available should appear on your closet page and Closet Oracle will only share those items that are visible on your closet page at the time of sharing in this case, only the available items in your closet. All your sold items will not be shared to your followers during automation.


Do I have to manually scroll the page before every automation?


No, we have auto-scrolling that does the scrolling for you before every automation. Will I encounter “Poshmark Captcha” if I only use the “Human” speed mode? Yes, there is still a chance you will encounter the “Poshmark Captcha” but encounters will be less often than at Superwoman speed mode.


What should I do when I see a Poshmark Captcha?


When the Poshmark Captcha appears, you will be alerted by an alarm sound. You should then solve the Captcha manually by checking the square box in the Captcha as soon as possible.


Can I press other buttons on the Poshmark website while the automation process is in progress?


It is best to do your other Poshmark activities on another browser while automation process is in progress to minimise any chances of interruption and cause the automation process to stop in most cases.


What if I want to do other things on my Poshmark account while I am using the automation tools?


In that case, you just need to open a new window or a new tab in your Chrome browser.

TIP: Right click on your tab in your Chrome browser and select duplicate and Chrome will open the same webpage in a new tab for you.)


Can I use auto-scrolling to help with just scrolling the page?


Yes, you can stop the automation process after the auto-scrolling has finished by clicking the “Stop” button.


If my computer suddenly goes offline, does the automation process start all over again or carry on from where it left off?


It should carry on from where it last stopped.



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